Over 8 years’ experience as an SAP Business/Technical Analyst with extensive knowledge of the business configuration process including requirement definitions, prototyping, proof of concepts, implementation, testing, maintenance, and user support; including managing and developing ABAP/4 programs, SAPsmart forms, and SAPscript, managing the entire Sales and Distribution module, and supporting technical functions for Banking and Treasury Departments of three distinct business units.
SUMMARY OF QUALIFICATIONS
- Over 8 years’ solid experience configuring, testing, implementing functionality in SD, SM, ABAP/4, and SAPscript, working cross-functionally with MM, PS, WM, SM, and FI/CO in both project and support roles.
- ABAP Design Authority role, responsible for reviewing local and off-shore developer code and providing recommendations to optimize runtime performance, including maintaining and enforcing coding standards across 3 business units and implementing processes to improve code migration to prevent production downtime.
- Strong knowledge of and experience with UC4, ABAP/4, including BDC (batch data communication), user-exits, enhancements, gathering report specifications, writing and testing cross-functional reports, and researching and implementing OSS corrections and repairs.
- Providing support for Banking and Treasury technical functions such as, EDI configuration, ABAP interfaces for Lockbox, Positive Pay, Electronic Bank Statements, inbound and outbound ACH and wire payments.
- One full-cycle regional implementation, two full-cycle global implementations, and one 3.1i – 4.6c upgrade.
- Solid organizational, communication, analytical skills, demonstrated proficiency in mentoring and supporting individuals, substantially reducing the learning curve.
TECHNICAL EXPERTISE
| LANGUAGES | ABAP/4, SAPscript, HTML, Cascading Style Sheets, JavaScript, PERL |
| SOFTWARE | SAPsmart forms, SAP R/3 3.1i and 4.6c, Word, Excel, Visio, MS FrontPage, 1st Page 2000, Dreamweaver, Adobe Acrobat Writer 4.0, PhotoShop 4.0(and higher), Outlook, Netscape, and Internet Explorer. |
| BASIS | Authorizations, transports via tp and TMS, custom tables, views, transaction code creation and maintenance, OSS corrections and repairs. |
| SYSTEMS | Windows (95/98/2000/NT/XP), UNIX |
PROFESSIONAL EXPERIENCE
Dr. Pepper/7Up, Inc., Plano, Texas June 2003 – PresentSr. Technical Analyst/Team Lead
- As ABAP Design Authority, manage and develop ABAP programs, working closely with offshore and local developers validating that standards are followed and verifying code is written optimally by performing code reviews.
- Liaise between offshore developers and functional Process Team Owners to ensure on-time delivery of objectives.
- Provide support to the business to ensure delivery of critical, time-sensitive transactions for the Banking and Treasury Departments, such as Lockbox, ACH and wires, Positive Pay, and Electronic Bank Statements for three distinct business units.
- Analyze and resolve incidents that have been identified by the business, and manage and deliver solutions that are scheduled for three different migration waves to production.
- Provide technical support for several interfaces between SAP and legacy systems, UC4, and UNIX. Extract and deliver large volumes of financial data to external auditors for SOX compliance.
- Implemented and modified user-exits and enhancements for Sales and Distribution, APO, Finance, and IDOCs.
- Successfully transitioned from a Sales and Distribution role into the Banking and Treasury role providing technical analysis to the Finance team.
- Provided technical design for several projects related to SOX compliance and acted as the ABAP Design Authority ensuring the projects followed standards and that programs were optimally written.
- Successfully resolved severe production issues that impacted 50 users or more; delivering a solution well within the 1-hour window allotted for Severity 2 issues. Performed root cause analysis for management and provided recommendations to make certain that these issues are avoided in the future.
- Received four “Circle of Excellence” awards from peers and HR for exemplifying the core areas of being customer-oriented, responsive, straightforward, and passionate about IT.
- Defined and distributed several processes for Technical and Business Analysts to follow; modified and published existing and new standards and processes.
- Developed and wrote Global Functional Specification documents providing technical designs for developers, overseeing the technical implementation, testing and delivery of project developments.
Modular Mining Systems, Inc. (MMS) June 1997 to May 2003
SAP Business Analyst II
- Managed all SD development projects within the SAP team for an industry leader in mine management solutions.
- Wrote and co-wrote multiple ABAP/4 custom reports to meet departmental information gathering needs.
- Conducted periodic training for power-users, provided ongoing troubleshooting, reviewed, implemented, and documented all existing and new business processes, and supported users.
- Created and maintained user authorization roles, applied, test, and transport configuration, applied OSS repairs, and correction changes to the system.
Accomplishments:
- Centralized and managed all customer master data records by creating common distribution channels and divisions in multiple sales organizations, thus reducing maintenance and eliminating redundant records.
- Wrote BDC programs to perform mass background changes to master data records by uploading data from a file and/or by using SQL statements to fetch records from the database.
- As Project Lead, managed the redesign of the company’s SAPscript invoices utilizing SAPsmart forms, revamping the design and layout, creating easy-to-read customer and commercial invoices, credit and debit memos, sales quotations and orders.
- Served on the SAP R/3 upgrade team, served as Upgrade Project Lead for SD, SM modules, and all customized SAPscript print programs. Successfully upgraded the system from 3.1i to 4.6c within a two-month timeframe without outside consultants.
- Served as Project Lead solely responsible for managing and remotely implementing existing SD functionality to the Canadian sales office within a 3-month period.
- Implemented multiple cross-functional ABAP/4 reports for the Sales and Service Departments to provide revenue/cost analysis, track invoiced and non-invoiced orders, and display valid contracts.
- Wrote training documentation and trained key users on how to use new screen layouts, functionality, and concepts of the 4.6c platform.
- Identified, redefined and maintained user authorizations for the SD and SM user community, created user roles and menus specific to each individuals job requirements.
Hamilton Collection June 1994 to August 1996
Group Leader
Supervised 9 employees directly and supported over 40 employees. Conducted random quality-assurance call monitoring and provided feedback to the customer service representative. Assisted phone representatives with account issues and resolved escalated domestic and international customer concerns. Performed employee evaluations for the group members and formulated members' pay raise based on performance reviews.
- Supervised 9 employees directly and supported over 40 employees.
- Conducted quality-assurance call monitoring and provided feedback to the customer service representative.
- Assisted phone representatives with account issues and resolved escalated domestic and international customer concerns.
- Performed employee evaluations for the group members and formulated members’ pay raise based on performance reviews.
Accomplishments:
- Created feedback forms and reports for the employees. Proposed and implemented a monthly and quarterly schedule of reviews for the call center.
- Authored training materials used by other Group Leaders to effectively train new employees, resulting in shorter, more concise training period.
- Created an incentive program for employees, which helped boost morale and productivity.
- Created several form letters that assisted the customer with frequently asked questions, reducing redundant customer callbacks.
TRAINING
| SAP America: | |
| SAPSmart Forms | |
| Level 3 - Form Printing with SAPSmart Forms (4.6c) | |
| SAP ABAP Workbench | |
| Level 2 Programming Concepts and Tools | |
| SAP SAPscript | |
| Level 3 - Forms Design and Text Management (4.6C) | |
| SAP Sales and Distribution 4.0 | |
| Level 2 - Processes in Sales and Distribution | |
| Level 3 - Sales Configuration and Integration | |
| Level 3 - Pricing Configuration and Integration | |
| SAP Service Management 4.0 | |
| Level 1 - Process Overview | |
| SAP Quality Management 4.6 | |
| Level 1 - Process Overview | |
| Pima Community College: | |
| PERL: Programming with CGI | |
ADDITIONAL COMMENTS:
